Terms & Conditions:
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England , Northern Ireland , Scotland and Wales . A contract is not deemed to have taken place between our company and you unless we ship the goods out to you. We reserve the right to cancel an order due to any discrepancies that may have been discovered during the processing stage. You undersrtand that by buying from us, the contract would be between our company (the merchant) and you. One Click Pharmacy only solicitate the order for us. You are made aware at the point of buying who will be sending your order out. All order inquiries should be sent to us directly. Do not place any orders online if the products are required in emergency since we are unable to gurantee timely delivery. For medical products, we may time to time ask you for more medical information in order to decide if it would be appropriate to make a supply. This information will be required before we ship anything out. enforced in conjunction with the Terms and Conditions of the OneClickPharmacy MarketPlace. We ship worldwide.
UK & Channel Isles Royal Mail: £2.56 UK Courier Next Day: £5.10 (Except Sat & Sun) EU delivery: £5.11 Rest of the world: £7.66 Delivery terms UK should reach the relevant destination within 2 to 5 working days. For orders within Europe , please allow 4-5 working days. For all other international destinations, please allow 7-14 working days for delivery. 9am and 5pm as the courier service cannot provide specific delivery times. If you are unlikely to be at home during those hours, please provide an alternative address. The courier will leave a card with their details, in the event that you are not home. They will re-attempt delivery twice, or you will have the chance to collect your parcel from your local depot. Should these attempts to deliver still fail, then the parcel will be returned to Igennus. We regret that we will have to charge the normal postage fee if we have to re-send your parcel.Lost or damaged shippment 9:00am – 5:30pm ). Please note that we cannot refund or replace lost parcels until 14 working days has elapsed since the order was despatched. ------------------------------------------ Returns: When you shop with us, we want you to be completely satisfied. If you are not happy with your purchase you can return it to us for a full refund, provided you inform us within 7 working days of receiving the goods. The cost of returning the goods to us is your responsibility.
If you receive your order and find that it has been damaged, is defective in any way or is not the item which you ordered, we will refund or exchange the item, including the cost of delivery, and the cost of returning the goods to us.
Please do not return an item without informing us and please ensure that all returned goods are clearly marked with your name and order details. Please return products in a saleable condition, unsoiled and with no damage to the container, lid, seal or label.
Please note that we do not issue refunds if the product has been opened. This does not affect your statutory rights.
As part of our commitment to providing a high level of service to all of our customers we welcome your views on your experience with the company and products. If for any reason you would like to register a complaint with us, please write in to us.
How to get in touch
E-mail: send an e-mail to info@igennus.com
By post: please write in to Igennus, 9 Chesterton Mill, French’s Road, Cambridge , CB4 3NP
Telephone: +44 (0)845 1300 424 (lines open 9:00 am to 5:30 pm Mon-Fri)
Please note that returns can take between 7-10 business days to receive and process, although we will do our best to minimise any delay.
