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What is OneClickPharmacy all about?
OneClickPharmacy is UK’s largest online pharmacy, providing an exhaustive and all comprehensive list of relevant medications. We offer a wide range of electric, beauty and health related products at extremely competitive and reasonable rates, sometimes up to 1/10 the price of medications you would find in high street outlets. Our chemists offer intelligently sound solutions for all your health concerns and also advise you about selecting the most suitable products for your particular needs. We deal with healthcare products and medications related to baby care, beauty, vitamins, toiletries, skincare, electric, pet care, fragrances and even those products you would feel too embarrassed to talk about. We strive to live up to our cornerstone principles of vision and ethics, working in an environment that encourages discretion, security and convenience always keeping in mind utmost consumer satisfaction. Our well qualified pharmacists have all the right answers for your health related queries. | |
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How does an internet/online pharmacy work?
An online chemist is similar to a regular pharmacy, providing the same services and products as those you would find in any high street pharmacy, the only difference being that it provides its services through the internet. It’s like online shopping where you can make purchase while browsing through the net from the comfortable environs of your office or home. This way, we are able to pass on significant savings to our valuable customers because of lower overhead costs. It should be remembered that an online pharmacy does not in any way take the place of care provided by health care professionals and should only be used to supplement their services. If you are ever in need of urgent medical attention that requires the physical presence of a doctor, you should rush to the nearest health care professional or local GP. | |
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Who are the people who manage OneClickPharmacy?
UK registered pharmacists own and run OneClickPharmacy. All important positions are held by our team of UK registered pharmacists including the posts of Superintendent Pharmacist, CEO and Director Pharmacy.
To find out more about us click here. | |
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Is OneClickPharmacy trustworthy?
When it comes to your health, you can place 100% trust in OneClickPharmacy as it is supervised by dedicated pharmacists. All medicinal product offers are accepted only after a rigorous scrutiny by our well trained pharmacy team. Without a valid prescription from registered medical practitioners in EEA, UK or Switzerland, you cannot purchase Prescription Only Medicines. We have developed and implemented standard operating procedures to safeguard any patient’s health. For all your queries, you can contact us anytime over phone or you can send an email.
You can also speak to us or email us by contacting us anytime if you have any queries. | |
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What is the secret behind such low pricing?
We deal directly with our customers, thereby eliminating retailers and middlemen who only add to overhead costs and reduce profit margins. Our low cost pricing model makes it possible for us to pass on the savings and benefits to our customers. Besides, we have a huge storage space of 10,000 square feet at our main facility in Cambridge where we stock our vast range of products and goods. The purchase of goods in bulk further brings down our prices as compared to conventional local pharmacies. | |
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How cal I alter the information I provided for my online account?
Any person placing an order with OneClickPharmacy has to first sign up for an account which is free of cost. Once you have logged in successfully, you can alter the information any time you need to. The information that you provide can be used to create your OneClickPharmacy customer account.
You can alter the information you provide at any time by logging into my account. Please see our privacy policy for details of how we use the information that you provide to set up your One Click Pharmacy customer account. | |
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What modes of payment does OneClickPharmacy accept? How do I pay online?
The modes of payment we accept are quite convenient. You can make payments via MasterCard, Visa, Electron, Switch, Maestro and Solo. Another mode of payment is through our Sage Pay secured main payment pages. You can also use your Google checkout account or Paypal account to pay for our products and services. If you have any doubts and issues about giving card details online, you can make a phone call to 0844 44 11 800 and our representative will be more than happy to take a telephonic order on your behalf. | |
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Will I be able to earn loyalty points when I shop?
Yes, you will be automatically considered for a loyalty points programmed when you sign up for a free online account with OneClickPharmacy. Once you start placing orders and make purchases, the feature will be activated and loyalty points will accrue to your account which can be used to pay for other orders. The more you purchase the more loyalty rewards you earn. For every pound you spend, you will earn 1 point.
For more information, please see our Loyalty Points FAQ | |
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Are credit card transactions on your website safe?
We at OneClickPharmacy place a premium on customer’s privacy and security. You can be assured that any information you provide us will be treated with utmost safety and sensitivity. We take several measures to ensure credit card security. We do not actually store your card details since we use SagePay technology for credit card transactions. Sage Pay that we employ uses the cutting edge strong encryption technology so that all transactional information is safeguarded to the maximum level. | |
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How can I purchase an item which is out of stock?
We aim to replenish product stocks daily, so most often you will find exhausted goods back in stock again in the quickest period of time. Our convenient product information page indicates the stock level, so you can refer to it any time you want to find out if the required product is in stock or not. You can still add an out of stock item to your order, but it will only be dispatched once its stock has been replenished. If you require an item urgently and it is displayed as out of stock, please do not place an order. | |
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How will I receive an acknowledgement for the order that I have placed?
During the process of signing for your OneClickPharmacy customer account, you will be asked to provide your e mail address. We will use this mailing address for acknowledging receipt of a purchase order from you. You will also be able to track the parcel once it has been dispatched, the intimation of which will be via an email. We at OneClickPharmacy believe in providing customers with excellent quality transparent services, keeping customers in the know how through every stage of processing. All you have to do is log into your account and view your purchase order history; you will be able to see all the status changes during the various stages of processing and transacting. | |
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What do I do if I don’t receive all of my order?
- Please check your acknowledgement e mail and verify whether all items were ordered or not.
- Please check the dispatch e mail you would have received to see if any of the items have been cancelled. It so happens sometimes that when we are packing your order for delivery, some of the items may not be available. In such cases, we put the delivery of out of stock items on hold till our stocks are replenished while continuing with the dispatch of the other items so that the rest of the order is not delayed. You will be sent an email updating you about the process. Everything that we are sending will be included in the paperwork.
-Check the packaging properly to see if the item is hidden somewhere
- When you are convinced that the item is missing, please view the Contact us section of the website or call our Customer Care team for assistance. | |
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I don’t know the meaning of various Order Statuses. Help me!
Processing – We have received your order and have begun processing it.
Pending – We have placed your order and you cannot cancel it now.
Dispatched – We have sent your order to your shipping address and you will be receiving it shortly.
Awaiting Prescription – We have received your order but are waiting for the original prescription.
Prescription Query – The prescription that you have provided has a problem which the pharmacist is looking into.
Google Uncleared – You used Google Checkout to pay for your order however you did not complete the payment and your order is on hold.
Paypal Uncleared – You used Paypal to pay for your order however you did not complete the payment and your order is on hold.
Refunded – Your payment has been refunded after your order was cancelled.
Cancelled by Pharmacist – Your request to order and purchase products has been rejected by the Pharmacist for this sole occasion.
Partially Dispatched – The items in your order which are available are on their way while other items will be dispatched shortly.
Order on Hold – Some of the items you ordered is out of stock and we have put the order on hold till the stock is replenished.
Doctor Approved – The doctor has approved yhour prescription request.
Doctor Rejected – The Doctor has rejected your prescription request based on your medical information.
Awaiting Return – We have approved the return and are now waiting for you to send it back in.
Partially Despatched – Some of your order has left us.
Awaiting Medical Info – We have asked you for more medical information and need a reply before we can decide to supply the medication to you.
Please note our system automatically sends out emails in French, German and English depending on your language and country location to make it easy for you to understand our messages. | |
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Could you tell me about your prescription services?
We offer prescription services like NHS and private prescriptions. You can call us on 0844 44 11 800 for more information. The Prescription Pricing Division is the body that sets the NHS prescription charges (presently £7.40). In case you have an exemption, you will not have to pay any charge. For private prescriptions, there is a £2 dispensing charge for orders less than £20. | |
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Do you provide delivery services to international addresses?
Yes, we have delivery services to the Rest of UK (Northern Island, Shetland Islands, Channel Islands, Lowlands and Highlands of Scotland, Isle of White, British Forces Post Offices, and Isles of Scilly) and Europe. An extra rate of £6.99 will be added to the order for delivery to these places. It usually takes 3-6 days for delivery to reach its destination. We also provide delivery to non European region at a rate of £13.99 however weight limits apply. It usually takes 5-10 days for such deliveries to reach their destination.
VAT is included in all online transactions but at the checkout, up to 20 % of VAT can be deducted wherever possible.
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Do I have to sign on receipt of my order?
Yes, for the sake of your safety and the security of the parcels which contain high value items and medicines, you will have to sign once they are delivered to you.
It is quite possible that you may not be available at the shipping address during office hours; in that case you can always provide us with an alternative delivery address where someone will be physically present to receive and sign on your behalf. It important for you to be available while signing for goods when they have reached you.
In case there is any problem and the delivery does not take place, the postman or courier person will leave a notice for you which will have their contact information. You have to contact them within 7 working days or you can visit the local Royal Mail Collection Office. In case you fail to do this, the goods shall be sent back to the central warehouse and you have to pay extra delivery charges if you want them redelivered to you. If you wish for a refund, we will deduct £5 as handling and postage charges.
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Do you make deliveries to Post Office Boxes?
In case of goods of low value, dispatching orders to Post Office Boxes will not be a problem but for high value parcels, we insist on a signature and hence we will not be able to provide the same services for high value parcels. | |
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I want my order gift wrapped. Is that possible?
Yes, it is possible. In case you want to gift an order to someone, you can do so while placing an order. All you have to do is select the gift wrap option during the delivery options stage of placing your order. You can personalize it further by adding a private message or a gift note. When you opt for gift wrapping, even those items not selected for gift boxing will be delivered in our customized gift packaging. | |
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Is it possible to return the goods I have ordered?
Our endeavor is to provide maximum consumer satisfaction. However, in case our product does not match your expectations, you can always get in touch with our customer services over telephone and they will be happy to help you by forwarding a Returns Form or you can contact us at
orders@OneClickPharmacy.co.uk. You will need to keep the reference number of your order ready when you contact us. It must be noted that we will not refund the delivery charges and we have the right to charge 15% restocking fee. Certain items like foodstuffs, medicines, cosmetics and products related to personal hygiene will not be exchanged unless they have been sent incorrectly or are found in a damaged condition. You can visit our delivery section for detailed information.
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When will I get my refund?
Please allow 14 working days for any refunds on returned items to appear on your PayPal account or card. You will receive an e mail from us informing you about the refund process. You can also visit the My Account Section to check your returns. | |
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Can I cancel my order?
Yes, you can. Along with our refund policy, according to provisions of Distance Selling, you reserve the right to withdraw any order within 7 business days commencing the day after the delivery on condition that you send us a written request for cancellation and return the products in their original pristine conditions that is without opening or using them. It is imperative that you contact us at orders@oneclickpharmacy.co.uk and request for a Returns Authorization Code before you send back any product. We will not exchange or refund if the merchandise is returned without having its Authorization Code. You will also have to bear the expenses for delivery back to your address.
Important: Items like food stuffs, particular medicines, hygiene related products and cosmetics will not be exchanged or refunded unless they have been sent incorrectly by us or they are found to be faulty. In case the order has been already dispatched from our central warehouse, then any withdrawals requested after 7 days of receiving the goods will be levied a £5 handling charge and charges incurred for delivery will not be refunded. We reserve the right to charge 15% restocking fee. Your legal rights will not be affected. | |
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Can I trust you with my e mail address?
When you want to access our services, you are first required to first sign up with OneClickPharmacy website before making your first purchase. You need to provide your email address during the registering process. This information shall only be used to acknowledge your order and to inform you about any issue related with the processing of your order. From your account, you have the option to receive our newsletter. If you do not wish to receive our newsletter, we will not send you any unnecessary material. The information we gather about you is treated with utmost security and sensitivity. You can see our privacy policy for further details. | |
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Why should I provide my personal details?
OneClickPharmacy asks for name, email address, address, telephone number etc so that we can provide better services through our website and you can enjoy a more pleasurable experience with us. By having your details, we can ensure your safety, fulfill your order, provide the goods and services you requested from us, ensure that the merchandise is delivered correctly and contact you if something goes wrong with your order. Only with your tacit approval will we ever contact you regarding promotional offers, events or latest products. | |
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What are the safety measures you take to ensure credit card security?
All your personal information is closely safeguarded to the maximum possible level since we use the latest cutting edge strong encryption technology. Any transactional information related to debit card or credit card details, health condition, your purchasing personal contact information along with any other addresses or names you give out to us while placing an order to be delivered at a different address are treated with all possible discretion and security. Our website will only retain your account details like name, e mail address, purchasing history only with your prior consent before you enter any sensitive details during the ordering process. You have to enter your credit card details every time you log into your personal account to place a new order. You can view our Private Policy section for further details. | |
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Are cookies used on your website?
Cookies are used by our ordering system to create a special reference on your computer. With this, we are able to recognize your computer as and when you log into your account at OneClickPharmacy by using your password and username. You will be asked for consent before we use the cookies. You also retain the right to choose whether or not you would want OneClickPharmacy to retain any delivery option details before beginning the ordering process. With the help of cookies, we can remember the products you are shopping for and it also saves time for you as you don’t have to enter basic contact information again which you provided while signing up for an account. Please note that the cookies we use do not retain any credit card details. You can view our privacy policy section for further details. | |
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Will I be able to access my personal information?
Yes, you may send a written request along with 5 Pounds as fee addressed to the Superintendent Pharmacist,
OneClickPharmacy Limited,
53 Pembrokes Avenue,
Water Beach, Cambridgeshire, CB25 9Q9
to see the personal details we have collected about you. | |
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What happens if I forget my password?
In case you have forgotten your password, all you have to do is click on the link Forgotten Your Password during the logging in procedure. To retrieve your password, you need to answer the secret question. You will be sent an email with the decrypted password to the address you provided during the signing up process. | |
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Who are the people processing my prescription?
Our team of highly qualified and trained professional pharmacists dispenses prescription orders. Our pharmacists are all registered with RPSGB and are members of The National Pharmacy Association. Our professional team is experienced, well versed with providing quality patient care and dispensing medications, and have prior work experience with such notable companies as Lloyd Pharmacy, Alliance Boots etc. our team of qualified pharmacy technicians work in tandem with our pharmacists to process prescription requests | |
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What if I want to speak to the pharmacist?
It is quite possible for you to contact the pharmacist who is in charge during working hours only by calling 0844 44 11 800 and choosing option 3. The pharmacists ensure complete patient confidentiality and will assist you, advise you and help you with a number of health related queries. | |
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How safe is it to buy medication from an online pharmacy?
Our services are fully legitimate, come under the purview of law and comply with all UK regulations and laws. Buying medicines online can be a risky affair as there are quite a few illegal websites that sell unsafe and counterfeit designer life style drugs often featured in multimedia. These outfits mostly operate outside the UK. We are actively lobbying to get them closed. We do not fall into the same category as these shady outfits as our operations are completely transparent and supervised by the same UK bodies that look into the affairs of high street chemists. We are a professional organization and you can rest assured that the products you receive are original and safe to use. | |
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How will I find out if I have exemption to pay for NHS medications?
You can get free NHS prescriptions if at the time the prescription is dispensed you:
• are 60 or over
• are under 16
• are 16-18 and in full-time education
• are pregnant, or have had a baby in the previous 12 months and have a valid exemption certificate, see below
• have a listed medical condition and have a valid exemption certificate,
• have a continuing physical disability which means you cannot go out without help from another person and have a valid exemption certificate
• hold a valid war pension exemption certificate and the prescription is for your accepted disablement
• are an NHS inpatient
You are also entitled to free prescriptions if you or your partner (including civil partners), receive either:
• Income Support
• Income-based Jobseeker’s Allowance
• Income-related Employment and Support Allowance
• Pension Credit Guarantee Credit; or
• you are named on, or are entitled to (use your award notice as evidence), an NHS tax credit exemption certificate
• you are named on a valid HC2 certificate, see below. | |
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In order to be exempt from paying NHS prescription charges, what evidence or proof do I need to provide?
1. Is under 16 years of age None, if age or DOB is printed on the front of the prescription
2. Is 16, 17 or 18 and in full-time education Letter from school or college or documents showing payment of child benefit or family tax credit
3. Is 60 years of age or over None, if age or DOB is printed on the front of the prescription
4. Has a maternity exemption certificate Photocopy of form FP92 or FP96
5. Has a medical exemption certificate Photocopy of form FP92 or FP96
6. Has a prescription prepayment certificate Photocopy of form FP92 or FP96
7. Has a War Pension exemption certificate Photocopy of War Pensions Agency Certificate
8. Is named on a current HC2 charges certificate Photocopy of HC2 Charges Certificate
9. Gets income support (IS) Photocopy of Income Support Order Book, Giro letter or tear-off portion
10. Gets Income-based Jobseeker's Allowance (JSA (IB)) No evidence available - Your entitlement will be checked later by the DoH
11. Is entitled to, or named on, a valid NHS Tax Credit Exemption Certificate Photocopy of Working Families’ or Disabled Person’s Tax Credit Exemption Certificate
12. Has a partner who gets Minimum Income Guarantee (MIG) Photocopy of partner’s pension book, letter or bank statement showing payment from Department of Work and Pensions | |
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Private Prescriptions
In the case of private prescriptions, according to UK law, only those prescriptions can be dispensed which are written by professional doctors registered with the UK General Medical Council or if the prescription is written in the EEA.
If a doctor indicates a repeat dispensing of the private prescription, we will hold your prescription and parcel the repeated quantities according to and only upon your instruction. You will be asked if you require this service while ordering for a prescription. | |
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NHS prescriptions
According to UK law, such prescriptions can only be dispensed if they are written by registered doctors of the General Medical Council in UK. Any NHS National Primary Care Trust prescribed item will cost you £7.40 which includes a variety of products ranging from asthma inhalers to antibiotics. Those who are entitled to free NHS prescriptions can see the information in this help section. | |
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What are these medical questionnaires I find when I order for non prescription products at the checkout stage?
You cannot order more than the maximum quantity of medicines on our sites especially many of the painkillers. This is a legal requirement which you have to comply with.
Our pharmacists will ask you a series of relevant and simple questions at the check out stage, mostly to determine if the product is the right one for you or not. The answers you give will be treated with confidentiality and discretion. Our pharmacists aim to help you attain the best healthcare possible without compromising your safety, so please answer all questions carefully.
If you are ordering for a pharmaceutical medication indicated by a [P] on our website, you need to provide additional information on a short questionnaire. This is for the pharmacist to check whether the medication is appropriate or not. Your order will be swiftly processed and dispatched to your delivery address in case there are no problems. You need to sign for the parcel when it is delivered to you. At times, our pharmacist may directly contact you to discuss about some particular item (such as the amount of aspirin or Paracetamol you require) you have added to your shopping cart.
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How do I apply for an HC2 certificate?
To get an HC2 certificate, you have to complete HC1 form available at most NHS hospitals or Job Centre Plus offices. Your local optician, dentist or doctor may also stock the forms. You can also call 0845 610 1112 to get an HC1 certificate. In case you are sent an HC3 certificate but are not eligible for an HC2 certificate, you may still be able to receive concessions with regard to other NHS charges. | |
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How much quantity of Prescription can I order?
It is imperative that the quantity of prescription medicines you are entering match the quantity mentioned on your prescription.
If you are not too sure about what to enter, please read the following guidelines:
- In case of tablets, please type the number of tablets mentioned on the prescription.
- In case of liquids, please enter the quantity of the liquid in milli-litres. For example, if you require 300 ml of a liquid, type in 300 as the quantity to be dispensed.
- In case of creams, please enter the quantity required in grams (g). For example, if you require 10 grams of any cream, just type in 10.
- In case the item is measured by weight, please indicate the weight in grams (g). For example, if you require 10 grams of anything, enter 10.
- For multiple quantities of the same products, please mention the total required quantity. For example, if you wish to stock up on 3 bottles of a 100 ml product, just enter 300 as the required quantity.
Please call us for further assistance in case you are still not clear.
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I have heard about Prescription Payment Certificate (PPC). What is it about?
This is a facility that considerably reduces your monetary burden. In case you are not eligible for any free prescriptions but you estimate that you will require 14 items in 12 months or more than 3 products in 3 months, you should consider buying a PPC which will make the items a bit cheaper. You can either call 0845 850 0030 or go through the leaflet HC12 which is available at GP surgeries to find its cost.
You can pay for a 12 month PPC either as a lump sum or in 10 easy monthly Direct Debit instalments. In case you choose to pay via Direct Debit, you are bound to pay for all instalments. You can order a PPC online or by calling 0845 850 0030.
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How will you deliver my medication?
We deliver products through courier (if you choose the courier option at check out) or by 1st class Recorded Post. Non medical items are directly packaged are mostly dispatched by normal 1st class post without revealing their contents. Even our logo and full name will not be displayed on the wrapping so no one will ever know what the parcel contains. | |
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What if I have problems with my prescription order?
If you find the order is incomplete or you have not received it, please inform us at the earliest. Unfortunately, we cannot offer a refund for prescription medications that have already been dispatched.
In case you have any problem with your prescription order, please contact the pharmacist who is dealing with it. The details of the pharmacist are included in the mails we send to you and also in the delivery documents. In case your complaint is still unresolved, please contact the Superintendent Pharmacist of OneClickPharmacy Limited. You can either send a mail addressed to pharmacist@oneclickpharmacy.co.uk or fill in the Contact Us form.
If this does not settle the issue, you may take it up with the Health Authority (their contact details can be found in the local telephone directory.)
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What happens if I am not present to receive the order?
If you have ordered high value medications or items, we insist on your signature at the time of delivery to ensure that the parcel has reached its intended destination. If you are not in at the time to sign for the delivery, the items will return to the local area post office collection center. You will have to go there to collect the items. If you fail to collect your merchandize from there, they will be sent back to OneClickPharmacy and you may be charged extra for redelivery. | |
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