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 Pharmacy Services |
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As your internet pharmacy, we can offer a wide range of services and advice for you and your family.
Dispensing
We dispense NHS prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use various fast and efficient wholesalers to enable us to fill all prescriptions promptly.
Repeat Dispensing
We can dispense NHS repeat dispensing prescriptions issued by your doctor. Contact us for more information about this service.
Medicine Containers
All medicines are dispensed in child resistant containers unless you request us not to. Please remember: keep all medicines out of reach and sight of children.
Our pharmacist can advise you on safe storage of medicines.
Unwanted Medicines
Please return all unwanted medicines to your nearest convenient pharmacy where it will be disposed of safely. If you rather return it to us, contact us and we will be able to provide you with a FREEPOST address to send it. Packages must be secure and must not contain any Controlled Drugs, needles and cytotoxic drugs.
Health Advice and Self-Care
The pharmacists and our trained assistants are available for advice on all medicines and minor ailments. This service is confidential at all times and a free private telephone consultation will put your mind at ease. We also have an online service where you can logon to your account and submit a question to the pharmacist regarding anything (you can even include up to three pictures taken on your phone or camera if appropriate). All your information will be kept strictly confidential and you will receive help shortly after either by email or a phone conversation.
We can give you advice on how to live a healthy life, for example, advice on how to stop smoking, or healthy diets.
Signposting
We can direct you to other sources of advice and assistance if we cannot help you ourselves.
Medicines Use Reviews
You can call our pharmacists to discuss how you are getting on with your regular medicines. It will allow you to learn more about your medicines and ask any questions you may have, and if you are having difficulties taking your medicines our pharmacist may be able to assist. Call us for more details on this service.
Patient Medication Records
Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as interactions between medicines and will help us deal with any queries you may have.
We comply with the Data Protection Act and the NHS Code of Practice on confidentiality. All your information is kept confidential.
We provide these NHS services on behalf of:
Cambridgeshire Primary Care Trust
Lockton House
Clarendon Road
Cambridge
CB2 8FH
Tel: 01223 725588
Other Services we provide:
Repeat Prescription Service
We offer a repeat prescription collection service from all UK surgeries (provided that the surgery approves our request to handle prescriptions on your behalf). Please contact us for more details.
Medicines Sales
We keep a wide range of general, over the counter and prescription medicines. Our complete product database is currently over 30,000 health, electrical, pet and beauty lines.
Holiday Healthcare
We can advise on medical requirements for travellers, including anti-malaria treatments.
Emergency Supplies
If you need one of your regular medicines in an emergency when you are unable to contact your doctor or get an appointment for your regular prescription which is running out, we may be able to help. Due to the fact that medicines are posted to you, emergency supplies will only be made in very exceptional conditions. If you need this immediately then you will have to visit your nearby pharmacist.
We must stress that this can only be done in genuine emergencies and it may incur a charge.
Comments, Suggestions, Complaints and Compliments
Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy.
If you have any comments, suggestions or complaints, please call us.
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our pharmacists will give you further information.
You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.
An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.
Disabled Customers
If you have trouble reading information on this website, you can use your browser to increase the font size on display.
When we are closed
When this pharmacy is closed, health advice and information, including details of other local health services, is available around the clock from NHS direct. You can use:
• NHS Direct online at www.nhsdirect.nhs.uk
• NHS Direct Interactive on digital satellite TV
• The NHS Direct telephone service. Call 0845 4647
Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who communicate in a violent, threatening or aggressive manner.
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For more information about any of the services mentioned. Please contact us for more details.
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This Month's NHS Medicines Waste Campaign - "Only order what you need!"
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Think before you order - Only order what you need
Only order what you need! Medicine wastage is a serious and growing problem, with unused prescription medicines costing the NHS across the UK more than £300 million annually.
For example, Every year in Norfolk, the cost of unused medicine is up to £4.8 million, which is equivalent to around:
1,294 more hip replacement
OR
1,621 more knee replacements
OR
316 more drug treatment courses for breast cancer
OR
188 more community nurses
OR
4,800 more drug treatment courses for alzheimer’s
Medicines Waste Campaign
To help tackle this problem, NHS Cambridgeshire are launching their Medicines Waste Campaign on Monday 28 February 2011, which runs for two months and is being promoted through GP surgeries and pharmacies. The campaign aims to raise awareness about the importance of only ordering repeat prescriptions that are actually needed.
The Pharmacist says... "We certainly do not want patients to stop taking medicines that their doctors have prescribed, but we would like them to check what they have in their cupboards before ordering all the items on their repeat prescriptions.
Medicines which tend to be wasted more often are preventative medicines, such as those for high blood pressure, osteoporosis and asthma inhalers. Painkillers and drugs for depression are also often thrown away".
What you can do to help?
Let your GP or pharmacist know if you’ve stopped taking any of your medicines.
Check what medicines you still have at home before re-ordering.
Discuss your medication with your pharmacist or GP on a regular basis. You may be suitable for batch prescribing, known as repeat dispensing – please ask your GP.
Think carefully before ordering your repeat prescription and only order the items you need.
If you don’t need the medicine – don’t order it! If you need the medicine in the future you can still request it.
If you need to go into hospital, please take all your medicines with you.
Please remember your medicines are prescribed for you – it is not safe to share them.
Unused medicines cannot be recycled – so please bring any unused medicines to your local pharmacy or dispensary for safe disposal.
By continuing to request repeat medicines that are not really needed, millions of pounds and huge quantities of medicines are wasted. So please,
‘Only order what you need’
Find out more
For more information about the Cambridgehsire campaign:
- National campaign website on the NHS website
- Medicines waste campaign in your area
- Call us and speak to a pharmacist
The materials below are copy written to Dynamic Advertising Group and copying is expressly forbidden without prior permission. For more information contact enquiries@medicinewaste.com
If you have any Animal/Pet medicine related queries, you can call us or please use the following links:
- How someone can make a complaint to the VMD. Click Here
- A link to the VMD’s Adverse Event (Suspected Adverse Reaction Scheme) online yellow form. Click Here
- A link to the VMD’s Product Information Database. Click Here
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Winner of Highly Commended Lloyds TSB Enterprise Award 2012.
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