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All information at OneClickPharmacy Ltd is held, retained
and destroyed in accordance with NHS guidelines. Our commitment to
publish information excludes any information which can be legitimately
withheld under the exemptions set out in the NHS Openness code or
Freedom of Information Act 2000. Where individual Classes are subject to
exemptions, the main reasons are, for example, the protection of
commercial interests and personal information under the Data Protection
Act 1998. This applies to all Classes within the publication scheme. The
information on this Scheme is grouped into the following broad
categories:
| 1. Who we are
|
| Details of the pharmacy, organisational structures, key
personnel and how we fit into the NHS. |
The Cambridge Primary Care Trust has made arrangements with
OneClickPharmacy Ltd for the provision of pharmaceutical services under
section 41 of the National Health Service Act 1977. The Pharmacy is
contracted to provide a range of NHS services and a full list of these
appears in Class 2.
Our pharmacists are:
| Full name |
Part/Full time |
| Mr. Priyesh Rawal |
Full Time (Superintendent Pharmacist) |
| Ms. Shaina Shipton |
Full Time |
We employ dispensing technicians from time to time.
The Pharmacy Superintendent/manager is Mr Priyesh Rawal. Our pharmacy
may also employ locum pharmacists from time to time.
We ensure that all our pharmacists are registered with the Royal
Pharmaceutical Society of Great Britain and have a licence to practice
in the United Kingdom.
The complete list of persons who undertake to provide pharmaceutical
services to the NHS in the area of Cambridge Primary Care Trust can be
obtained from the primary care trust or found on
www.nhs.uk.
Some information may be withheld, including personal, confidential
information about individuals that is protected by the Data Protection
Act (1998).
| 2. Our services |
| The range of services we provide under contract to the
Cambridge Primary Care Trust (as well as others we contract
with), and free of charge |
The range of services that we provide under contract to the Cambridge Primary Care Trust (as well as others we contract with) includes:
- Dispensing of drugs, medicines and Drug Tariff listed appliances
- Patient medication records
We also provide the following services without NHS remuneration:
- Advice from the pharmacist
- Prescription delivery service
- Dispensing of private and veterinary prescriptions
It is one of the requirements of the practice allowance paid to us by
the primary care trust we contract with that we have a practice leaflet
available detailing all our services. Please ask the pharmacist for a
copy.
Our inclusion in the Pharmaceutical List of the primary care trust is
subject to our compliance with the Terms of Service. The Terms of
Service for Chemists can be obtained from:
OneClickPharmacy Ltd
53 Pembroke Avenue
Denny End Industrial Estate
Waterbeach
Cambridge
Cambridgeshire
CB25 9QP
Tel: 0844 44 11 800
Our computerised patient medication records are covered by our policy
for data protection and patient confidentiality. This policy is
available from:
Superintendant Pharmacist
OneClickPharmacy Ltd
53 Pembroke Avenue
Denny End Industrial Estate
Waterbeach
Cambridge
Cambridgeshire
CB25 9QP
Tel: 0844 44 11 800
Email: priyeshrawal@OneClickPharmacy.co.uk
The address of the pharmacy premises from which OneClickPharmacy Ltd
has undertaken to provide NHS services is:
OneClickPharmacy Ltd
53 Pembroke Avenue
Denny End Industrial Estate
Waterbeach
Cambridge
Cambridgeshire
CB25 9QP
Tel: 0844 44 11 800
Our opening hours are:
- Mondays: 09:00 - 17:00
- Tuesdays: 09:00 - 17:00
- Wednesdays: 09:00 - 17:00
- Thursdays: 09:00 - 17:00
- Fridays: 09:00 - 17:00
- Saturdays: Closed
- Sundays: Closed
| 3. Financial and funding
information |
| Funding details and charging policies
|
Some patients can get free prescriptions under certain
circumstances, please ask for leaflet HC11 (http://www.dh.gov.uk/).
Anyone who has to pay and gets more than 5 prescription items in 4
months, or 14 in 12 months, could save money with a pre-payment
certificate (PPC). You can call 0845 850 0030
to buy one over the phone or to get more details. You can also apply
by post, please ask for an application form FP95 (or visit
http://www.ppa.org.uk/ppa/ppc_intro.htm).
As from 1 April 2008 the prescription charge is
£7.20, a 3-month
prepayment certificate costs £28.25 and a 12-month prepayment
certificate costs £104.00. These charges are set annually by the
Department of Health.
The prescription charge is a tax paid directly to the NHS. It is
not received by the pharmacist and does not form part of any
remuneration to the pharmacy for NHS pharmaceutical services. The
average ingredient cost of a dispensed item is
£10.80 and pharmacies
receive an average return of £1.30 per dispensed item. Further
information on the cost of drugs and appliances can be found in the
Drug Tariff, available from The Stationery Office. The Prescription
Pricing Authority (www.ppa.org.uk)
produces the Drug Tariff monthly.
Some information in this class may not be released because it is
confidential or commercial information or its release may be
prejudicial to the conduct of the pharmacy’s affairs.
| 4. Information about
policies, prescribing and prescriptions
|
| Protocols in relation to prescribing protocols and
standard operating procedures relating to the dispensing of
prescriptions, data protection. |
We have protocols and standard operating procedures relating to
dispensing of prescriptions and data protection. Copies of these
documents are available on request.
| 5. Regular publications and information
for the public |
| Guidance and information leaflets. |
There is a range of leaflets and books distributed by
OneClickPharmacy Ltd. It is one of the requirements of the practice
allowance paid to us by the primary care trust we contract with that
we display a range of health promotion leaflets. These are published
from a variety of sources, mostly from non-public funds. We
occasionally receive information from the primary care trust we
contract with which we make available to the public.
| 6. Complaints |
| Policies, procedures and contacts for
complaints. |
If you are not happy with the service you have
received from us, please contact:
Chief Executive Officer
OneClickPharmacy Ltd
53 Pembroke Avenue
Denny End Industrial Estate
Waterbeach
Cambridge
Cambridgeshire
CB25 9QP
Tel: 0844 44 11 800
Email: priyeshrawal@OneClickPharmacy.co.uk
The complaints policy about NHS services provided by OneClickPharmacy
Ltd is available on request as seperate procedure.
A copy of our complaints policy is available from:
Superintendant Pharmacist
OneClickPharmacy Ltd
53 Pembroke Avenue
Denny End Industrial Estate
Waterbeach
Cambridge
Cambridgeshire
CB25 9QP
Tel: 0844 44 11 800
Email: priyeshrawal@OneClickPharmacy.co.uk
Our complaints policy is in line with the NHS
Pharmaceutical Services Regulations 1992 and the NHS Complaints Policy.
If we cannot resolve the problem or if you prefer not to raise the
complaint with the pharmacy directly you may contact the primary care
trust:
Lockton House
Clarendon Road
Cambridge
CB2 8FH
Tel: 01223 725588
| 7. This publication
scheme |
| In this class we will publish any changes we make to
this publication scheme, the criteria on which our
information management policies are made and a referral
point for all enquires regarding information management
generally in the practice. We will also publish any proposed
changes or additions to publications already available. |
Cost of Information
-
For the most part, we will charge you only for
hard copies or copying onto media (e.g. CD-ROM). Some information is
available free, but for others there may be a charge. The charges
will vary according to how information is made available. Charges
are as follows:
a) Via our website: free of charge, although any
charges for Internet Service provider and personal printing costs
would have to be met by the individual.
For those without Internet access, a single
print-out as on the website would be available by post from Managing
Director, OneClickPharmacy Ltd or by personal application from OneClickPharmacy Ltd.
However, requests for multiple printouts, or for
archived copies of documents which are no longer accessible or
available on the web, may attract a charge for the retrieval,
photocopy, postage etc. We will let you know the cost and charges
that will have to be paid in advance. We will not provide printouts
of other organisation's websites.
b) Leaflets and brochures: free of charge for
leaflets or booklets on, for example, services we offer to the
public. A list is available in Class 4.
c) Glossy or other bound paper copies, or in
some cases a CD-ROM, video or other mediums are for charge as in our
publication lists available from:
Superintendant Pharmacist
OneClickPharmacy Ltd
53 Pembroke Avenue
Denny End Industrial Estate
Waterbeach
Cambridge
Cambridgeshire
CB25 9QP
Tel: 0844 44 11 800
Email: priyeshrawal@OneClickPharmacy.co.uk
d) E-mail will be free of charge unless it says
otherwise.
The charges will be reviewed regularly.
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